Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or phone) when you visit a website. They help websites remember your preferences, keep you logged in, and understand how you interact with the service.

2. Types of Cookies We Use

Essential Cookies

These cookies are required for the platform to function. They enable core features like authentication, session management, and security. Without these cookies, you cannot use MyLeadDone.

• Session cookies for keeping you logged into the dashboard
• CSRF protection tokens for form security
• Language and locale preference cookies

Functional Cookies

These cookies remember your choices and preferences to provide a more personalized experience.

• Dashboard display preferences (filters, views)
• Language selection (English, Arabic, French)
• Notification preferences

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website and platform. This helps us improve performance and user experience.

• Page views and navigation patterns
• Feature usage statistics
• Error and performance monitoring (via Sentry)

Marketing Cookies

These cookies may be used to deliver relevant content and measure the effectiveness of our campaigns.

• Conversion tracking from advertising campaigns
• Referral source tracking

3. Third-Party Services & Integrations

MyLeadDone integrates with several third-party services that may set their own cookies:

• WhatsApp Business API — for automated customer notifications and order follow-ups
• E-commerce platforms (YouCan, Shopify, WooCommerce) — for order synchronization via API
• Delivery partners — for real-time parcel tracking data
• Sentry — for error monitoring and application stability

4. Session & Authentication Data

When you log into the MyLeadDone dashboard, we create a secure session to maintain your authenticated state. Session data is stored server-side and linked to a session cookie in your browser. Sessions expire automatically after a period of inactivity for security purposes.

5. Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block all cookies or only third-party cookies
• Set preferences for specific websites

6. Data Retention

Cookie data is retained for varying periods depending on the cookie type. Session cookies are deleted when you close your browser. Persistent cookies may remain for up to 12 months. Analytics data is aggregated and anonymized.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "Last updated" date.

8. Contact Us

If you have any questions about our cookie practices, please contact us:

Email: contact@myleaddone.com

WhatsApp: Available on our Contact page